FAQ

Are your items UL certified?

Yes!

 

What is the turnaround time for orders?

All of our items are made-to-order to your specifications. Due to the fact that we offer so many custom options, we don't keep items in stock. Lead time varies, and currently turnaround time is about 4 weeks. We can let you know your expected ship date when you place your order.

 

How much does shipping cost?

For small online orders, we offer calculated shipping through UPS based on weight, package size, and where we are shipping to. Packing and shipping cost will be the actual cost. For large orders, (such as chandeliers, or orders of more than 6 small items), you must call us to place your order. This is due to the fact that we must ship these orders via freight, and we negotiate shipping costs with freight carriers. Please contact us to get a shipping quote for your order.

  

Can you make custom items?

Yes. Please call us at 1-800-467-6599 to get a quote on a custom item.